Shipping policy
La Guilde Culinaire's online store only accepts orders for delivery within Canada.
International shipping is not currently available.
TAX POLICY
Prices displayed on the online store are shown before taxes.
Applicable taxes are calculated based on the delivery address:
1. Orders delivered to Quebec (Canada)
- GST (Goods and Services Tax): 5%
- QST (Quebec Sales Tax): 9.975%
Some items may be tax-exempt.
2. Orders delivered to other Canadian provinces
- GST (federal tax): 5%
- Provinces with Harmonized Sales Tax (HST):
- New Brunswick, Newfoundland and Labrador, Ontario: 13%
- New Brunswick, Newfoundland and Labrador, Ontario: 13%
- Prince Edward Island: 14%
- Nova Scotia: 15%
SHIPPING POLICY
Shipping to Quebec and Ontario
- Free shipping on orders of $74 and up*
- For orders under $74*, a flat fee of $9.99 + taxes applies
- La Guilde Culinaire reserves the right to cancel an order if shipping costs are deemed too high
Other Canadian provinces
Shipping costs are calculated automatically based on the delivery address at the time of order.
* Conditions:
- Amount calculated after discounts and before taxes
- Additional fees may apply for bulky or heavy parcels, or for certain remote destinations
Processing and shipping times
- Orders are processed within 24 to 48 business hours (excluding weekends and holidays), subject to product availability
- Once shipped, the order is handled by Canada Post or another carrier
- A confirmation email with a tracking number is sent as soon as the order ships
Estimated delivery times
a) Regular shipping (Canada Post)
- Local: 1 to 3 days
- Regional: 3 to 6 days
- National: 4 to 10 days
b) Xpresspost (Canada Post)
- Local: 1 to 2 days
- Regional: 1 to 2 days
- National: 2 days
c) Priority service
- Local, Regional and National: next-day delivery
These times apply to products in stock at the time of order.
Remote areas
For certain remote areas (Quebec, Ontario, New Brunswick), additional fees may apply.
La Guilde Culinaire reserves the right to:
- adjust shipping fees
- modify or cancel an order
In all cases, the customer will be contacted before shipping.
IN-STORE PICKUP
- A notice (email or phone call) is sent when the order is ready
- To pick up an order, the following must be presented:
- the order number (e.g.: LGC00000)
-
two valid pieces of identification, one of which must show an address
- the order number (e.g.: LGC00000)
Identification must:
- include a photo
- be original (not a copy)
- be valid
- be issued by a government authority
Accepted examples:
- Passport
- Driver's license
- Provincial or territorial ID card
- Permanent resident card
SHIPPING TO THE UNITED STATES
Shipments to the United States are temporarily suspended due to customs complications. We are actively working to resolve this situation and will keep you informed once this service is restored.
For orders shipped to the United States, please note that customs fees, import taxes, or any other additional charges imposed by U.S. authorities are the customer's responsibility.
These fees are separate from the shipping costs charged at checkout. We recommend checking with your local customs services to learn about any potential obligations before completing your purchase.