Privacy policy
PRIVACY
Collection and use of personal information
Personal information provided as part of a registration or order is used solely for the following purposes:
- order processing
- logistics management
- customer follow-up
This information is stored on secure servers.
La Guilde Culinaire commits to never:
- sell this data
- share it with third parties
- disclose it, unless required by law
Email communications
The email address provided may be used to:
- send information about services
- communicate offers and promotions
You may unsubscribe at any time by sending a request to: info@laguildeculinaire.com
Use of cookies
The online store uses cookies in order to:
- Ensure the shopping cart functions properly
- Link selected products to the customer account
Temporary cookies are automatically deleted after the transaction.
If the password memorization option is enabled, a cookie may be kept to facilitate future visits.
Data security
Appropriate security measures are implemented to protect personal information against:
- unauthorized access
- disclosure
- modification or loss
Intellectual property
All content on the La Guilde Culinaire website (text, images, visuals, etc.) is protected by intellectual property laws.
Any use, reproduction, or distribution, in whole or in part, for commercial or professional purposes is strictly prohibited without the prior written authorization of La Guilde Culinaire.
TRANSACTION SECURITY
Secure online shopping
Online shopping on the La Guilde Culinaire website is fully secure.
La Guilde Culinaire uses the Shopify platform, recognized for its high standards in security and data protection.
Protection of information
All personal and banking information submitted during a purchase is:
- encrypted
- protected against interception
- secured against unauthorized modification or access
This data is transmitted as encrypted messages, ensuring its confidentiality at every stage of the transaction.
Encryption technology (SSL)
The site uses SSL (Secure Socket Layer) security protocol, which guarantees that:
- data exchanged is encrypted
- transactions are secure
- information cannot be read by third parties
Protection of payment information
La Guilde Culinaire does not store any credit card information.
For this reason:
- payment information must be entered for each new transaction
- data is processed directly by secure systems compliant with industry standards
PCI DSS compliance
The platform complies with the strictest international standards for banking data security.
DELETION OF YOUR DATA
You have the right to request the deletion of the personal information we hold about you, including data obtained through a third-party connection (for example Facebook/Meta or Google).
How to submit a deletion request:
Send a request by email to webmaster@laguildeculinaire.com including:
- Your full name
- The email address associated with your account
- The subject line "Data Deletion Request"
Processing time:
We will process your request within a maximum of 30 days of receipt. A confirmation will be sent to you once the deletion has been completed.
What is deleted:
All personal information associated with your account (name, email, order history, information obtained through a third-party connection such as Meta) will be deleted from our servers, unless we are required by law to retain certain data (for example, for tax or accounting purposes).
Connection via Meta (Facebook):
If you used the Facebook/Meta login to create or access your account, you can also revoke our store's access to your Meta data directly from your Facebook settings. This action, combined with your deletion request to us, ensures the complete erasure of your information.
Connection via Google:
If you used the Google login to create or access your account, you can also revoke our store's access to your Google data directly from the Security section of your Google Account. This action, combined with your deletion request to us, ensures the complete erasure of your information.