Refund policy

COOKING CLASSES AND REGISTRATION TRANSFER

Any request to modify or postpone a registration must be made by email to info@laguildeculinaire.com, with the order number included in the subject line.

More than 15 days before the class

• No transfer fee.
  

Less than 15 days before the class

• A management fee of $29 per person applies for any transfer
• No refunds are offered

On the day of the class

• Registration is non-transferable and non-refundable

In case of absence

• No refund or transfer will be granted

Cancellation by La Guilde Culinaire

• A class may be cancelled due to an unforeseen event affecting one of the instructor chefs. In this case, no fee will be charged.

CULINARY CAMPS

More than 31 days before the camp begins

• Transfer or refund at no charge

30 to 15 days before the camp begins

• Transfer possible* with a 30% fee
  
• 70% refund of the amount paid

14 to 8 days before the camp begins

• Transfer only (credit) with a 50% fee
  
• Option to give the spot to another child in the same age group at no charge

7 days or less before the camp begins

• No transfer or refund
  
• Option to give the spot to another child in the same age group with no penalty

Absence

• No refund or transfer for an absence, even partial

* Transfer conditions

The amount can be applied to:

• another cooking class
  
• or another culinary camp week
  

STORE ITEMS

General conditions

For health and quality reasons:

• No returns or refunds are accepted for an item that has been opened or used
  

To be eligible for a return:

• Items must be new and unused
  
• Be returned in their original packaging
  
• Include all tags and stickers

La Guilde Culinaire reserves the right to refuse any return that does not meet these conditions.

In-store purchases

Return within 10 days of purchase

• Refund possible if conditions are met
  

Return between 10 and 30 days after purchase

• No refund possible, but an exchange or store credit is possible if conditions are met

Online purchases

• Returns accepted within 10 days of receipt
  
• Refund possible if conditions are met
  

Return shipping costs

If the error is due to La Guilde Culinaire:

• The return is free of charge
  
• A return label is provided
  

In all other cases:

• Return shipping costs are the customer's responsibility
  

If the order qualified for free shipping ($74 or more before taxes) and, after returning an item, the total amount falls below this threshold:

• The originally waived shipping fee will be deducted from the refund
  

Exceptions:

• Books are not returnable, unless still sealed

Non-compliant items (defective, damaged, or incorrect)

• The customer must contact customer service within 10 days of receipt or in-store purchase
  
• The manufacturer's warranty may apply directly even if the purchase was made more than 10 days ago (varies by brand)
  
• The return is handled at no cost by us if the manufacturer's warranty allows it
  
• A full refund is issued once the item is received

Important deadlines

No returns will be accepted after 30 days (except during the exceptional holiday period)

Refund processing

Confirmation sent by email after receipt and inspection
Refund issued to the original payment method
Timeline: up to 14 business days after the return is received
Credit card refunds may take up to an additional 7 business days to appear

Special fees and conditions

Items returned:

• after the 10-day period
  
• incomplete
  
• or not resellable (e.g., damaged box)

May be subject to fees, at our discretion.

Return without provided label

• Return shipping costs are the customer's responsibility
  
• The choice of carrier is at your discretion
  

It is recommended to:

• choose a service with tracking number
  
• purchase insurance
  

The customer remains responsible for the package until it is received at the warehouse.

Return address

La Guilde Culinaire
6381 boul. St-Laurent
Montréal (Québec) H2S 3C3
Canada

Important information

Include a note in the package specifying:

• order number
  
• request (refund or exchange)
  

Return processing generally takes 24 to 48 business hours after receipt.

We recommend confirming that the package has been delivered before contacting customer service.